Refund Policy

Last Updated: 21 June 2026

At Durga Visual, we strive to provide high-quality digital products and a smooth customer experience. Please read our Refund Policy carefully before making a purchase.

1. Digital Products

All products sold on Durga Visual are digital products delivered electronically.

Since digital products cannot be returned once downloaded or accessed, all purchases are generally considered final.

Examples of our digital products include:

  • Printable Worksheets
  • Educational Activity Bundles
  • Digital Planners
  • Templates
  • PDF Downloads
  • Other Digital Resources

2. No Refunds After Download

Due to the nature of digital products:

✅ Once a product has been downloaded, accessed, or delivered, we do not offer refunds, returns, or exchanges.

Please review all product descriptions, previews, and details carefully before purchasing.

3. Eligible Refund Cases

A refund may be considered in the following situations:

Duplicate Payment

If you are accidentally charged more than once for the same product, we will refund the duplicate payment.

Non-Delivery of Product

If you do not receive access to your purchased product due to a technical issue and our support team is unable to resolve the issue within a reasonable time.

Incorrect Product Delivery

If you receive a completely different product from the one purchased.

4. Non-Refundable Situations

Refunds will not be provided for:

  • Change of mind after purchase.
  • Accidental purchases.
  • Failure to read product descriptions.
  • Lack of knowledge about how to use PDF files or digital products.
  • Incompatibility with customer devices or software.
  • Download issues caused by customer internet connection.
  • Failure to print correctly due to printer settings.
  • Purchases made by someone else using your account or device.
  • Claims made after the product has been successfully downloaded.

5. Technical Support

If you experience any issues accessing your digital files, please contact us.

We will make reasonable efforts to:

  • Re-send download links.
  • Provide alternative download access.
  • Assist with basic file-access issues.

Most technical issues can be resolved without requiring a refund.

6. Refund Request Period

Any eligible refund request must be submitted within 7 days of purchase.

Requests received after this period may not be considered.

7. Processing Refunds

If a refund is approved:

  • Refunds will be processed to the original payment method.
  • Processing times may vary depending on your payment provider.
  • Approved refunds typically take 5–10 business days to appear in your account.

8. Fraud Prevention

Durga Visual reserves the right to refuse refund requests if we detect:

  • Abuse of the refund policy.
  • Downloaded products being used while requesting a refund.
  • Unauthorized or suspicious activity.

9. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice.

Changes will become effective immediately upon posting on this page.